When an Online Payment Doesn't Go Through

If your online payment didn't go through, here are a few things that usually help.

Things to try

1. Check your card details and that your card is enabled for online payments.
2. Check with your bank that the payment isn't being blocked by a daily or online spending limit.
3. Try again, or try a different card.
4. Very large card payments may not be accepted. If that's the case, you can pay by bank transfer or cash instead. See How to Pay for a Plan.

If money left your account but your plan isn't active

Successful online payments activate your plan straight away. If money was taken but the payment failed, your bank normally returns it automatically. If it hasn't come back, please contact your bank.

If you believe the payment did succeed but your plan isn't showing, email us your payment receipt and account ID, and we'll check it for you.

Need a hand?

Our team is happy to help, Monday to Friday, 7am to 7pm. Email support@nigeriapropertycentre.com or message us on Telegram at @nigeriapropertycentre, and include your account ID (it starts with E).